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Frequently asked questions
Please click on the link below to see answers to some frequently asked questions about your physiotherapy.
What is physiotherapy?
Physiotherapy is a healthcare profession with a science foundation. The range of work is very broad and varied and involves working with people to promote their own health and well being. Physiotherapy helps restore movement and function to as near normal as possible when someone is affected by injury, illness or by developmental or other disability.
A Chartered Physiotherapist is a member of the Chartered Society of Physiotherapy (MCSP) and has at least three years training at a recognised school of physiotherapy. They abide by the Society’s core standards and code of professional conduct and need to meet the continuing professional development requirements set by the Health Professions Council. No other sports therapist or masseur is allowed to use the term “Chartered Physiotherapist”- so make sure your physiotherapist is Chartered (MCSP).
What will you do the first session?
At your first session your physiotherapist will want to talk to you at the beginning of your session to get the history and details of your problem including any goals you have. Then you will be asked to undress the part of your body that needs to be looked at (see below). Your physiotherapist will want to observe your body posture and the way it moves, so you may be asked to do various body movements or to walk up and down. Depending on the problem, your physiotherapist may want to test muscle strength, range of movement, ligament stress, and possibly reflexes and other specialised tests. Following this your physiotherapist will want to palpate the affected area and other areas that may be contributing to the problem.
Once this part of the assessment is finished your physiotherapist will have made a diagnosis and will be able to explain this to you along with a probable prognosis and agree with you a treatment outline and outcome goals. Unless the problem is very complex or has multiple areas involved, there will normally be time in your first session to begin your treatment – this may involve being taught your first home exercises and maybe hands on treatment. Your physiotherapist will always explain any treatment that they are proposing and make sure that you consent to the treatment.
What do I wear?
For Neck and Shoulder problems you will normally be asked to remove the top half of your clothing (excluding your bra for women). For Back problems your physiotherapist needs to see the whole spine, so normally all your clothing (excluding underwear and bra) will be removed, often it can be replaced once the relevant tests have been performed. For Lower limb problems shorts will normally be fine, but if the hip needs to be looked at, then you may be asked to just wear your underwear. Bare feet are preferable so that foot position can be assessed.
Do I need a referral?
No you don’t need a referral to see a private physiotherapist just phone for an appointment. However, we are happy to receive referrals from your GP or specialist and will keep in contact with them regarding your progress as required.
Where are you?
At the T junction at the bottom of Robin Lane, turn left onto the Main Street, the clinic is about 50 yards up the first little hill on the left hand side. Look for the sign on the curved wall saying “Bentham Physiotherapy Clinic”. It is opposite Taylor’s Opticians. Walk up the driveway behind the house and the clinic is at the top of the driveway. Let yourself in the waiting room door with the sign on it (please mind the step inside the door), and have a seat until you are called. See a map.
Where Can I Park the Car?
There is a disabled parking space immediately outside the clinic door. If you are disabled or temporarily with limited mobility, please bring your car up the driveway and park in the space. Alternatively there is free parking on the road outside the clinic or at any of the town carparks.
How much does it cost?
Please see our list of prices and appointment details.
Will my health insurance company pay for treatment?
Each policy is different, if you are using your health insurance policy to pay for treatment, please contact your health insurance company before your first attendance and ensure that your physiotherapy will be covered and that you have all the relevant paperwork. This will normally be in the form of your membership number and sometimes an authorisation number. In the event of non-payment of part or all of your treatment expenses you will be liable for the balance. Marie Colyer is a registered provider with BUPA, PPP, AVIVA, Nuffield and other smaller companies.
Check our registration
Our physiotherapists are members of the Health Professions Council, Chartered Society of Physiotherapy, Acupuncture Association of Chartered Physiotherapists, Physiofirst.
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We are always happy to answer any questions you may have.
Call us on: 015242 62216 or email: